team has many years’ experience delivering support to individuals within their own
home right across North West, so we understand how difficult the
decision to accept care in your own home can be, the multiple reasons
individuals may require home care and how to make the service as stress-free as
possible for the customer – particularly in the difficult early stages.
With this in
mind, our domiciliary care service is available to support individuals with a
wide range of needs over any given time frame. This could be for those
suffering long-term illnesses and need temporary care over a long period,
through to those who require a regular drop-in for a hand with the cleaning,
personal medical care or even just to see a friendly face.
has many strict protocols in place to provide the most supportive, dignified
and friendly home care service possible. On top of ensuring a thorough
personalised care plan is produced to meet the customer’s exact needs, wishes
and cultural requirements.
All of our
staff receive ongoing training, ensuring their skills are constantly refreshed
and developed. We have staff from a variety of healthcare backgrounds, meaning
we can cater for a vast array of specialist needs and we don’t just recruit
based on skills and qualifications, we have a rigorous selection process that
ensures our staff members have the highest moral standards and understanding of
compassionate care giving.
To help the
customer feel as comfortable as possible with their new routine and visitors
entering their home, we spend a lot of time selecting a carer who will match
both care requirements and interests, and we always aim to provide the same
carer our customer is familiar with, helping them build a relationship – all
adding to the standard of care and customer’s quality of life.
No two days
are the same for any of us, but a domiciliary care customer may find changes in their
daily needs develop at varying rates, meaning their original care plan can soon
become outdated. At GEP Support, we constantly assess the customer’s needs and
report back to designated relatives with recommended adjustments to the care
plan – be this different visit times, different procedures and even the
requirement for more or less support.
Our company's services are registered with the regulator Care
Quality Commission (CQC), meaning they are fully registered and monitored to ensure
our services meet the standards set by the governing body.
- By safe, CQC mean that people are protected from physical, psychological
or emotional harm.
- By effective, CQC mean that people’s needs are met, and their care is in
line with nationally-recognised guidelines and relevant NICE quality standards
or that effective new techniques are used which give them the best chance of
getting better or living independently.
- By caring, CQC mean that people are treated with compassion, respect and
dignity and that care is tailored to their needs.
- By responsive, CQC mean that people get the care at the
right time, without excessive delay, and that they are listened to in a way
that responds to their needs and concerns.
- By well-led, CQC mean that there is effective leadership, governance
and involvement at all levels of the
organisation, and an open, fair and transparent culture that listens and learns
from people’s views and experiences to make improvements.